Terms of Service

Last updated 27 September 2026

OneMessage is run by volunteers for the community it serves. These terms set out what you can expect from us and what we ask of you. Please read them before using the app.

1. Accepting these terms

By creating an account or using OneMessage you agree to these terms and to our Privacy Policy. If you do not agree, please do not use the app.

2. Who may use OneMessage

• You must be at least 13 years old. If you are under 18, you should have a parent or guardian’s permission.
• OneMessage serves specific residential zones. Registrations are approved by a zone admin, so an account may be declined if you are outside the area we can deliver to.
• One account per person. Do not register on someone else’s behalf without their knowledge.

3. Your account

• Give accurate details. The address you register is where food is delivered — a wrong one means a volunteer rides to the wrong door in the middle of the night.
• Keep your password to yourself. You are responsible for what happens under your account.
• Tell us promptly if you think someone else has access to it.
• You can delete your account at any time. See Delete Your Account.

4. What the service is — and is not

OneMessage is a free, volunteer-run coordination tool. It helps a community organise a meal. It is not a restaurant, a delivery company, or a commercial service, and you are not buying anything.

• Arrival times are estimates. The live map and the “arriving in X minutes” figure come from map data and can be wrong.
• Prayer times are a convenience. They are calculated for our city and may differ slightly from your local masjid. For anything that matters, follow your masjid.
• Allergies and dietary needs. We cannot guarantee the contents of any meal or that it is free of any particular allergen. If you have a serious allergy, please do not rely on this service.
• We may change, pause or stop any part of the service, including outside Ramadan.

5. How to behave

You agree not to:

• Harass, threaten, abuse or impersonate anyone.
• Post content that is hateful, sexual, violent, or that demeans anyone on the basis of religion, sect, caste, gender, disability or origin.
• Post anything unlawful, or anything that endangers a child. See our Child Safety Standards.
• Spam the group, advertise, or solicit money from other members.
• Book food you do not need, or repeatedly book and not collect. It wastes food that someone else needed.
• Share other members’ personal details, or screenshots of the group, outside it.
• Attempt to break, probe or overload the service, or access data that is not yours.
• Use automated tools to interact with the app.

The full expectations for chat are in our Community Guidelines, which form part of these terms.

6. Your content and moderation

You keep ownership of what you write. By posting in a group you give us permission to store and display it to that group so the app can work.

Group chat is not private and is not end-to-end encrypted. Other members and admins can read it.

Any member can report a message or block another member from inside the app. Moderators — zone admins for their own zone, and super admins — can delete a reported message or stop a member posting in a group. We may act on reports, or on our own initiative, without notice where something is seriously wrong.

7. Donations

• Donations are voluntary gifts. They buy no product, no priority and no entitlement to food.
• Payment happens in your own UPI app. We never see or hold your card, bank or UPI credentials.
• Recording a donation in the app is for our records. A super admin verifies it by hand against your screenshot.
• Donations are generally non-refundable, because the money is spent on food quickly. If you paid by mistake, tell us straight away and we will do what we reasonably can.
• We are a community effort, not a registered charity, so donations are not tax-deductible unless we tell you otherwise in writing.
• Funds go to food, packaging, delivery and the running costs of the service. No volunteer is paid from them.

8. Suspension and termination

We may suspend or remove your access, or stop you posting in a group, if you break these terms or the Community Guidelines, or where it is needed to protect someone. Where it is reasonable to do so we will tell you why. You can ask us to review a decision by writing to the address below.

You can stop using OneMessage at any time by deleting your account.

9. Intellectual property

The OneMessage name, logo, design and software belong to us. Qur’an text, translations, du’a collections and prayer-time calculations come from third-party Islamic content sources and remain theirs; they are provided in the app for personal religious use.

10. Third-party services

OneMessage relies on services we do not control — SMS delivery, map and routing data, push notification delivery, and image hosting. We are not responsible for their failures or their own terms. Which providers we use, and what each receives, is listed in our Privacy Policy.

11. Disclaimers

OneMessage is provided “as is” and “as available”, without warranties of any kind, to the fullest extent the law allows. We do not promise the app will be uninterrupted, error-free, or that any particular delivery will happen.

12. Limitation of liability

To the fullest extent permitted by law, we and our volunteers are not liable for indirect or consequential loss, for missed or late deliveries, for inaccurate arrival times or prayer times, or for anything another member posts.

Nothing in these terms limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence, or for fraud.

13. Changes

We may update these terms. The date at the top will change, and for material changes we will tell you in the app. Continuing to use OneMessage after a change means you accept the new terms.

14. Governing law

These terms are governed by the laws of India, and the courts of Bangalore, Karnataka have exclusive jurisdiction over any dispute — except where the law of your country of residence gives you the right to bring a claim locally.

15. Contact