Child Safety Standards

Our standards against child sexual abuse and exploitation (CSAE) · Last updated 27 September 2026

Scope

OneMessage is a community app for coordinating Sehri. The only place users can create content that other users see is zone group chat, which is text-only. These standards apply to that chat and to any other user-visible content in the app.

What is prohibited

• Child sexual abuse material (CSAM) in any form, including links to it.
• Sexualising a child in text, including sexual descriptions, jokes or innuendo involving a minor.
• Grooming — building a relationship with a child for sexual purposes, or trying to move a child to a private channel for that purpose.
• Sextortion, or soliciting sexual content from a minor.
• Trafficking, or advertising or arranging the exploitation of a child.
• Sharing a child’s personal details, images or location in a way that puts them at risk.
• Any other content that endangers a child.

How to report

Inside the app

1. Press and hold the message.
2. Choose “Report message”.
3. Send it. A reason helps but is not required.

The message and the sender are sent to our moderators, and the reported person is not told who reported them. You can block them in the same step.

Directly to us

To the authorities

Please also report it directly. You do not need to wait for us, and for anything urgent you should not.

• India — emergency: call 112, or the child helpline 1098.
• India — cybercrime: cybercrime.gov.in, the National Cyber Crime Reporting Portal, which has a dedicated section for reporting child sexual abuse material.
• International: NCMEC CyberTipline or INHOPE, which lists national hotlines.

How we respond

1. Triage first. Child safety reports jump the queue ahead of every other report type.
2. Remove the content as soon as a moderator confirms it.
3. Remove the account. Not a posting ban — the account itself, permanently.
4. Preserve the evidence. We keep the reported content and account records for the authorities, even though the content is no longer visible in the app. This is why our system stores a copy of a reported message that survives the sender deleting it.
5. Report it. We report apparent CSAE to the relevant Indian authorities, including through the National Cyber Crime Reporting Portal, and cooperate with any investigation and lawful request.

Preventive measures

• The app is not open to the public. Registration requires a verified mobile number and approval by a zone admin, who is a real person in that neighbourhood. There is no anonymous sign-up.
• There is no private messaging. Chat is zone groups only, where a zone admin is always present. There is no one-to-one channel a stranger could use to isolate a child.
• There is no stranger discovery. No friend requests, no user search, no way to find or contact someone outside your own zone group.
• Text only. Users cannot send images, video or files in chat, so CSAM cannot be uploaded through it.
• Minimum age 13, with a parent or guardian’s permission under 18. See our Terms.
• Reporting and blocking are in every message, one long-press away, with no form to fill in first.
• Every group has a named moderator. Zone admins moderate their own zone; super admins moderate everywhere.

Our team

Moderators are volunteers from the community. Anyone reviewing reports is briefed on these standards, on the requirement to escalate immediately rather than investigate themselves, and on not sharing reported material with anyone other than the authorities.

Compliance

These standards are published to meet Google Play’s Child Safety Standards policy and Apple’s App Review Guidelines on user-generated content, and to comply with Indian law, including the Protection of Children from Sexual Offences (POCSO) Act, 2012 and the Information Technology Act, 2000 and rules made under it.

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