Support

A real person reads every message. We are volunteers, so we are not on call around the clock — but we answer.

Common questions

I did not get my one-time passcode

Check the number you typed, and give it a minute — SMS can be slow. Make sure you have signal and that the message has not landed in a spam or promotions filter. If it still has not arrived after a few minutes, tap resend. If that fails too, email us with the number you are trying.

My account is waiting for approval

New registrations are approved by a zone admin, so we know the app stays within the community it serves. This is usually done within a day. If it has been longer, email us.

I did not get Sehri, but I voted yes

Tell your zone admin in the group chat, tonight if you can. If it keeps happening, email us so we can look at whether your building is correctly mapped to a delivery route.

My donation has not been verified

A super admin checks each contribution by hand against the payment screenshot, so it can take a day or two. If it has been longer than that, email us with the amount and the date.

Someone is being abusive in the chat

You do not have to wait for us. Press and hold the message and choose Report — it goes straight to our moderators, and the person is not told who reported them. You can tick Also block in the same step to stop seeing them immediately. Full details are in our Community Guidelines. If a message involves a child’s safety, see Child Safety Standards — we treat those as the highest priority.

How do I delete my account?

Profile → Delete account, in the app. It is immediate. Full instructions and what happens to your data are on the Delete Your Account page.

How do I stop notifications?

Turn them off for OneMessage in your phone’s system settings. Signing out also stops them.

Can I join if I do not live in one of your zones?

Not yet — the service only reaches buildings we have a delivery route for. Email us where you are and we will tell you whether we can cover it.

Reporting a security problem

If you have found a vulnerability, please email us with the details before telling anyone else, and give us a reasonable chance to fix it. We will credit you if you would like. Please do not access other people’s data, degrade the service, or run automated scans against it.

More

• Privacy Policy — what we collect and why
• Terms of Service — the rules for using the app
• Community Guidelines — what is and is not acceptable in chat
• Child Safety Standards — our CSAE policy
• Delete Your Account